Refund policy

30-day returns

You can return most items within 30 days of delivery for a full refund of the item price.

To be eligible, items must be unopened, unused and in their original packaging with any seals intact.

Items we can't accept back

For health and safety reasons, we can't accept returns of opened or used:

• Food, candy, snacks and beverages
• Vitamins, supplements and wellness products
• Personal care, skin care, oral care, cosmetics and fragrance
• Pet food and treats

This doesn't apply to items that arrived damaged, defective or incorrect. Those are always covered (see below).

How to start a return

1. Email info@brightmrt.com with your order number and the items you'd like to return.
2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns sent without instructions can't be processed.
3. Pack the items securely and ship them using a trackable service.

Return shipping

If you're returning an item because you changed your mind, you pay the return shipping, and the original shipping charge isn't refunded.

If we made a mistake, or your item arrived damaged or defective, we cover return shipping and send you a prepaid label or a replacement.

Damaged, defective or wrong items

Contact us within 30 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, including shipping. In many cases we won't need the item back.

Refunds

Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post the credit.

Exchanges

We don't do direct exchanges. Return the original item for a refund and place a new order for the item you want.

International returns

International returns follow the same rules. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect. Duties and taxes paid on delivery are not refundable.

Questions

Email info@brightmrt.com or call 302-204-8583.